TECH SUPPORT
Troubleshoot hardware, software, and system issues while providing responsive support to users and customers
optiBPO has 8 ideas on how you can create business value through offshoring
Eight Offshoring Ideas
IT SUPPORT
Our IT Support Outsourcing Services
Strong tech operations are critical, but building an in-house IT team can drain time and resources. Outsource IT support services to scale efficiently, reduce costs, and maintain reliable, around-the-clock coverage.
With optiBPO’s IT support services in the Philippines, your US-based business gets access to skilled professionals who manage daily support tasks, from helpdesk and troubleshooting to system monitoring and infrastructure support. Let your US team focus on innovation while your offshore team keeps operations running smoothly.
Ready to outsource IT support and boost your technology performance? View a sample job description to learn more:
IT Support & Software Development Roles US Clients Are Offshoring
US businesses are turning to offshore IT services in the Philippines to streamline operations, scale efficiently, and reduce costs. Common offshore roles include:
DATA MANAGEMENT
Maintain and protect company data and systems, with a strong focus on security and confidentiality
WEB DEVELOPMENT
Build and optimize websites for performance, responsiveness, and visual appeal
HELP DESK
Diagnose problems, research solutions, and guide users through resolution steps
SYSTEM ADMIN
Oversee the configuration, upkeep, and secure operation of servers and IT infrastructure
FULL STACK DEVELOPMENT
Handle both front-end and back-end coding to build and maintain scalable web or mobile applications
NETWORK SUPPORT
Install, manage, and troubleshoot corporate networks to ensure business continuity and secure connectivity
SECURITY ANALYST
Monitor systems for threats, respond to incidents, and implement cybersecurity protocols
SYSTEM DEVELOPMENT
Design and deploy custom software systems tailored to internal needs or client use
Why US Businesses Outsource IT Support
Here’s what US companies gain by outsourcing IT support and software development to the Philippines:
EXPAND TECH CAPABILITY
Access a broad pool of skilled IT professionals to strengthen your internal teams and enhance operational performance
24/7 COVERAGE
Ensure continuous IT monitoring and support to minimize downtime, resolve issues faster, and maintain service reliability
STAY STRATEGICALLY FOCUSED
Offload routine IT tasks to free up your US-based team for innovation, digital transformation, and core business growth
SCALE FAST
Quickly fill skills gaps and expand IT operations without long recruitment cycles or onboarding delays
SAVE TIME
Streamline processes and improve response times by delegating support functions to a dedicated offshore team
REDUCE COSTS
Cut IT staffing expenses by up to 80% while maintaining access to world-class talent and reliable service delivery
SALES OUTSOURCING CASE STUDY
Hiring an outsourced sales team in Australia is not necessarily about saving cost but more about fueling business growth.
This video focuses on the benefits of building an offshore sales team. This is an outsourcing case study where an optiBPO client had poor engagement on smaller customers which represents 50% of their revenue and was looking to reconnect with that market with the help of an offshore team.
FAQs About US IT Support Outsourcing to the Philippines
Find answers to frequently asked questions about offshore IT outsourcing for US businesses:
What is IT outsourcing?
IT support outsourcing means partnering with a provider to hire experienced professionals who manage your IT functions remotely. These IT support services can include helpdesk support, system admin, network management, software maintenance, and cloud operations.
The Philippines is one of the top global destinations for IT support services. Providers like optiBPO help US-based companies plan, build, and manage dedicated offshore teams that work as a seamless extension of your internal IT function.
What is outsourced software development?
Software development outsourcing involves working with a specialized provider to build, maintain, and test custom applications. Many US businesses outsource software development to the Philippines for access to skilled developers at lower cost.
optiBPO supplies full-stack developers, testers, and DevOps engineers who integrate directly with your onshore team and project workflows.
When is IT support outsourcing recommended?
Outsourcing IT support services to the Philippines is ideal when your company needs to scale quickly, fill talent gaps, or access specific technical expertise.
Offshoring to the Philippines lets US companies cut costs, improve turnaround times, and shift internal focus toward innovation and strategic projects. It also grants access to a global workforce, offering flexibility, speed, and the ability to deliver quality outcomes without overextending local resources.
How do I protect my data when outsourcing IT support?
When outsourcing IT support services, ensure that your company data is protected from unauthorized access, modification, or disclosure. Data security should be a top priority, and your outsourcing provider must have strong risk management protocols in place.
Key factors to consider include the provider’s data privacy policies, IT infrastructure, access control systems, compliance with international standards (such as GDPR or SOC 2), and service-level agreements (SLAs) that clearly define responsibilities and safeguards. Partnering with a reliable outsourcing company like optiBPO ensures these considerations are addressed to protect your business and maintain trust.
How do I start outsourcing IT support to the Philippines?
It’s simple. optiBPO helps US organizations plan, build, and manage offshore IT support teams tailored to your needs. All you need is a job description and we’ll handle sourcing, onboarding, and day-to-day support.
Why do US companies outsource IT support services to the Philippines?
The Philippines offers a highly educated, English-speaking workforce with strong IT skills and cultural compatibility with Western businesses. US businesses save up to 70–80% on direct costs while maintaining high-quality service delivery, round-the-clock support, and reliable infrastructure.
Outsourcing and Offshoring Resources
Benefit from a range of useful resources about BPO in the Philippines:
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BROCHURE
Download our latest brochure to see how offshore outsourcing solutions can help US companies improve their business and save operational costs up to 70%.
Boost Reliability and Reduce Costs with an Offshore IT Support Team for Your US Business
optiBPO helps US companies build dedicated offshore IT support teams that keep your systems secure, responsive, and cost-effective. See how they can seamlessly integrate with your in-house operations!
We optimize your business by planning, building, and managing dedicated offshore teams in the Philippines, tailored to meet your specific needs.
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+61 0272 279 086
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+44 02038 599237
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