optiBPO has 8 ideas on how you can create business value through offshoring

Eight Offshoring Ideas

OUTSOURCE CUSTOMER SERVICE TO EXTEND SUPPORT

LEAD GENERATION

SALES

MARKETING

CUSTOMER SERVICE

LOGISTICS

ACCOUNTING

ADMINISTRATION

IT SUPPORT

Our Customer Support Outsourcing Services

Modern customer service requires a multi-channel approach, potentially with extended hours than what had historically been the case. Outsourcing customer service to the Philippines can provide a cost-effective solution to meet these demands. Offshored customer support offers a range of services including phone support, online chat support, email support, call recording and monitoring, upselling, cross-selling, welcome calls, and performance reports.

Outsourcing your customer service function to a trusted provider in the Philippines, like optiBPO, can help increase your sales, while still providing great support to your customers. Contact us to know more or click on the link below to view a standard job description for outsourced customer support roles.

VIEW SAMPLE JOB DESCRIPTION

Do you need assistance in hiring an outsourced customer service?

Outsourcing Resources

On-demand webinar
Download brochure
Outsourcing roles & services
Top outsourcing blogs
Inside optiBPO

CUSTOMER SERVICE ROLES THAT CLIENTS ARE OFFSHORING

An outsourced customer service may perform a variety of tasks, such as:

INBOUND/OUTBOUND CALL

Helps you manage high call volumes to achieve call quotas, and answer large number of incoming calls without delay

TECHNICAL SUPPORT

Provide assistance to your customer by responding to technical and network issues in a timely and accurate manner

TELEMARKETING

Contact potential customers to promote your products and/or services, and provide information about the product’s features, prices, and benefits

APPOINTMENT SETTING

Qualify prospects and assist in scheduling meetings between your sales team and prospective clients; send follow ups as needed

HELP DESK

Handle customer questions and complaints and provide appropriate solutions; conduct follow up calls to ensure resolution

ORDER PROCESSING

Assist in receiving and processing incoming orders and handle other transactions including cancellations, returns, or exchanges

Why Outsource Your Customer Service to the Philippines

Here are some of the benefits of outsourcing customer service to the Philippines:

24/7 SUPPORT COVERAGE
Outsourcing customer service offers extended after-hours support on all channels to improve customer service response time

IMPROVE EFFICIENCY
Response to customer inquiries promptly, which increases customer satisfaction and improve an organisation’s efficiency

DRIVE BOTTOM-LINE PROFIT
Resolve capacity issues and delegate tasks to a dedicated offshore team that has the expertise needed

INCREASE CAPACITY QUICKLY
Resolve capacity issues and delegate tasks to a dedicated offshore team that has the expertise needed

SAVE ENORMOUS TIME
Free-up your time to spend on the key areas and day-to-day running of your business

LOWER COSTS
Save around 70 to 80 per cent in direct salary costs for a comparable skill set

GET STARTED

CUSTOMER SUPPORT CASE STUDY

Many businesses are taking advantage of building an offshore customer service team to drive profitable sales growth.

This video focuses on the benefits of building an outsourced customer account management team. This is a case study where an optiBPO client has lost their contact with a range of their key accounts and was looking to rekindle those relationships with the help of an offshore team.

Outsourcing Customer Service FAQs

Find answers to frequently asked questions about outsourced customer service in Australia:

What is customer service outsourcing?

With outsourced customer service, you partner with a BPO provider to recruit experienced customer service professionals working dedicated to you on a full time basis. The Philippines is among the top locations for outsourcing. Companies like optiBPO helps businesses like yours to plan, build, and manage dedicated customer service resources in the Philippines.

What are the pros of outsourcing customer service?

Customer service is one of the common areas being outsourced. While there are many positive reasons to outsource customer service roles, the most common ones include:

How to reduce the risks of outsourcing customer service?

To minimise the risk of outsourcing, you can start small, prove the concept, then extend. When outsourcing, it is important to partner with a reliable and professional BPO provider who can support your requirements and business goals. Check out this outsourcing guide if you are interested to know more.

How to start outsourced customer service in the Philippines today?

At optiBPO, we help clients plan, build and manage dedicated resources in the Philippines that are an extension of your onshore team and not a separate part. To start outsourcing, all you need is a job description and our team will help you employ fully dedicated and qualified staff that fits your requirement. View a sample customer service job description.

Outsourcing and Offshoring Resources

Benefit from a range of useful resources about BPO in the Philippines:

LET’S CHAT

Considering offshoring or need business solutions? Book a chat with us for expert advice and tailored strategies!

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BROCHURE

Download our latest brochure and discover how offshoring can help improve your business and save you operational costs up to 70%

DOWNLOAD HERE

Build Your Offshore Customer Support Team with optiBPO!

optiBPO will help you set-up, ensure your business is BPO ready, and provide support to your
offshore team to ensure they can be effective contributors from day one