The Dos and Don’ts of Customer Service Outsourcing

The Dos and Don’ts of Customer Service Outsourcing

Looking to get your customer services outsourced in the Philippines? Here are some do's and don'ts that you need to keep in mind when hiring a new team.
Business Process Outsourcing (A Guide to BPO Types, Market Trends, and More - optiBPO

Business Process Outsourcing: A Guide to BPO Types, Market Trends, & More

This infographic will illustrate and discuss what BPO is, its different types, benefits, trends, statistics, and some helpful tips for choosing the right outsourcing partner.
Outsourcing Accounting Services The Benefits and Why It Works - optiBPO

Outsourcing Accounting Services: The Benefits and Why It Works

Outsourcing accounting and finance services remain strong and continues to be a cost-effective, attractive, and valuable alternative to onshore resources.
How to Build and Manage a Successful Outsource Team in 2021 - Featured Image

How to Build and Manage a Successful Outsource Team

In 2021, building an outsource team has become an increasingly powerful option for businesses looking to drive productivity, performance improvements, and growth.
Benefits of Outsourcing | optiBPO

Benefits of Outsourcing

Changes in the way we work in 2020 have affected all industries. Businesses were forced to cut costs, restructure, and alter their operating models. Explore the benefits of outsourcing in times of uncertainty.
Turn your Customer Service Team into an Outbound Sales Force

How To Transform Your Customer Service Team into an Outbound Sales Force

Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.
New Clark City - Featured Image

Clark: The Philippines’ Leading Offshoring Destination

Due to the growing labour supply and the recent advancement of infrastructure, Clark is poised to become the next offshoring destination in the Philippines.
Provide 24 x 7 coverage through outsourcing - optiBPO

Provide 24×7 Coverage Through Outsourcing

Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.
Addressing Remote Team Challenges and How to Overcome Them

Challenges of an Offshore Team and How to Overcome Them

Managing a remote team can be challenging, but the rewards far outweigh any such challenge. Learn how to overcome these challenges.