Blog

OUTSOURCING & OFFSHORING BLOGS

Read the latest outsourcing blog today, including BPO blog trends, news, and updates from optiBPO

Why Australian Businesses Are Outsourcing to the Philippines

7 Reasons Why Australian Businesses Outsource to the Philippines

22 September 2021

Planning to outsource to the Philippines? Here are some of the reasons why Australian companies work with Philippine outsourcing teams.

The Dos and Don’ts of Customer Service Outsourcing

15 September 2021

Looking to get your customer services outsourced in the Philippines? Here are some do's and don'ts that you need to keep in mind when hiring a new team.

Business Process Outsourcing (A Guide to BPO Types, Market Trends, and More - optiBPO

Business Process Outsourcing: A Guide to BPO Types, Market Trends, & More

10 September 2021

This infographic will illustrate and discuss what BPO is, its different types, benefits, trends, statistics, and some helpful tips for choosing the right outsourcing partner.

Outsourcing Accounting Services: The Benefits and Why It Works

12 April 2021

Outsourcing accounting and finance services remain strong and continues to be a cost-effective, attractive, and valuable alternative to onshore resources.

How to Build and Manage a Successful Outsource Team

9 February 2021

In 2021, building an outsource team has become an increasingly powerful option for businesses looking to drive productivity, performance improvements, and growth.

Benefits of Outsourcing

11 September 2020

Changes in the way we work in 2020 have affected all industries. Businesses were forced to cut costs, restructure, and alter their operating models. Explore the benefits of outsourcing in times of uncertainty.

Turn your Customer Service Team into an Outbound Sales Force

How To Transform Your Customer Service Team into an Outbound Sales Force

27 February 2020

Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.

Clark: The Philippines’ Leading Offshoring Destination

16 December 2019

Due to the growing labour supply and the recent advancement of infrastructure, Clark is poised to become the next offshoring destination in the Philippines.

Provide 24 x 7 coverage through outsourcing - optiBPO

Provide 24×7 Coverage Through Outsourcing

11 November 2019

Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.