Work with a highly professional UK-based team and be the CRM Data Specialist we are looking for! This business has a growing team here in the Philippines with a great culture!
Why you will love working with this Client?
Our client is an international company that specialize in the piling industry. They have provided products across the globe for many decades, and they have been continuously growing. If you are an experienced professional looking for a fresh start, now is the time to join an amazing international team!
Location / Shift
Angeles/Mabalacat Office, Morning Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Description
We are seeking a meticulous and detail-oriented CRM Data Specialist to manage and update our CRM system. The role involves cleaning, organising, and updating customer records to ensure our CRM reflects accurate and current information based on our established target customer profile.
This is a back-office role that does not involve direct interaction with customers. It requires strong research skills to gather and verify data online and the ability to work independently with a focus on accuracy and efficiency.
Key Responsibilities:
- ● CRM Data Update: Review existing CRM records to ensure all customer information is accurate and up-to-date.
- ● Data Cleaning: Identify and remove outdated or irrelevant records from the CRM database.
- ● Online Research: Use online resources to gather and verify customer information, ensuring compliance with the TCP process.
- ● Record Maintenance: Organise and categorise customer records to align with the company’s CRM structure.
- ● Documentation: Maintain logs of updates and provide progress reports to the company as required.
Qualifications
- ● CRM Proficiency: Familiarity with CRM systems and data management tools (HubSpot).
- ● Research Skills: Strong online research capabilities to source accurate and reliable information.
- ● Attention to Detail: Exceptional focus on accuracy and completeness when updating records.
- ● Organisational Skills: Ability to manage large volumes of data and prioritize tasks efficiently.
- ● Technical Aptitude: Proficiency in Excel and other data organization tools is preferred.
- ● Previous experience in data management or CRM administration.
- ● Understanding of data privacy regulations and best practices for managing sensitive information.
- ● Experience working independently.
- ● Self-motivated and able to meet deadlines without close supervision.
- ● Analytical thinker with a methodical approach to problem-solving.
- ● Reliable and consistent in delivering high-quality work.
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
